Crisis Management
Featured video analysis and expert resources
Mass Casualty Incident Training: Behind the Scenes with UC Health
Channel: UCHealthCincinnati
Published: January 30, 2020
Why This Matters
Understanding crisis management is essential for business continuity professionals seeking to minimize organizational risk, meet regulatory requirements, and build resilient operations. This video provides practical insights applicable across industries and organizational sizes.
Key Moments
See video description for detailed timestamps.
Crisis Management
Strategic planning and response procedures to manage acute threats to organizational viability.
Key Takeaways
- Establish a dedicated crisis management team with clear authority
- Develop communication protocols for internal and external stakeholders
- Create incident command structures aligned with ICS principles
- Implement 24/7 monitoring and escalation procedures
- Train leadership in rapid decision-making during crises
Expert Analysis
Crisis Management represents a critical organizational discipline. Modern threats—from cyber attacks to natural disasters to supply chain disruptions—require comprehensive, well-tested response capabilities. Organizations that invest in these programs not only reduce risk but also gain competitive advantages through operational resilience.
The framework presented in this video aligns with international best practices and regulatory requirements. Implementation requires cross-functional collaboration, executive sponsorship, and ongoing commitment to testing and improvement. Success is measured not by the plan documents themselves, but by organizational readiness and speed of response when disruptions occur.
For business continuity professionals, the key is translating these concepts into actionable organizational programs that integrate with enterprise risk management, operational planning, and crisis management structures.
Related Standards & Frameworks
| Standard | Description | Reference |
|---|---|---|
| ISO 22301 | International standard for business continuity management systems | View |
| NFPA 1600 | Standard for disaster/emergency management and business continuity programs | View |
| FEMA Framework | Federal emergency management guidance and best practices | View |
| DHS NIST | Cybersecurity framework including business continuity requirements | View |
| DRII Standards | Disaster Recovery Institute International professional standards | View |
| BCI GPG | Business Continuity Institute Good Practice Guidelines | View |
Related Resources
For complementary perspectives on emergency response and operational resilience:
Key Terms Glossary
Frequently Asked Questions
What is an Incident Command System (ICS)?
ICS is a standardized framework for organizing and coordinating emergency response. It establishes clear command structures, defined roles, unified communications, and scalable procedures regardless of incident scope or type.
Who should be on the crisis management team?
Core team members typically include the crisis director, operations lead, communications lead, finance lead, legal counsel, and functional leads (IT, facilities, HR). Additional specialists are activated based on incident type.
What should be included in a crisis communication plan?
A crisis communication plan should address notification procedures, communication channels, message content, stakeholder contact lists, media protocols, social media guidelines, and escalation procedures.
How do organizations prepare for crisis leadership decisions?
Organizations should conduct scenario planning, decision-making simulations, define decision authorities in advance, establish escalation protocols, and provide crisis management training to leadership. Preparation builds confidence and reduces response time.