Last verified: 8 September 2026. Hub: resilience. Shape change: diversification.
Direct Answer: Disruption response is the day the node fails. Activate a contingency that already exists — second source, mode shift, inventory draw — on a written trigger. Do not start qualifying a vendor in the war room.
- Detect (hours).
- Size against RTO / remaining cover.
- Activate the named alternate.
- Stabilize the customer promise.
- After-action onto the map.
RTO = how long the important service can wait. Cover = how long stock actually lasts. If cover < RTO, you already missed.
FAQ
What is SCRM?
The operating system for inbound risk: map, watch, contingency, test. Not a software brand.